Because our embroidery designs are digital products and cant be returned, refunds are not available. The exception to this is if you accidentally purchase the same download twice. If this happens please contact us for a refund. NOTE: you will need an embroidery machine to use these designs.
Because our sewing patterns are digital products and cant be returned, refunds are not available. Please note: we love to see people creating with our designs, and you are welcome to sell what you make with them, but please be considerate of the time and effort it takes to produce them and not share them.
Ready Made Items
We are happy to refund any returned and undamaged ready made items. Cost of return postage will be at the expense of the purchaser and refund will be sent after receipt of returned items.
Made to Order Items
A deposit of 50% will be required on all made to order items, which is non refundable on cancellation of order. All correspondence concerning made to order items will be conducted via email, and deposit required on agreement of order. Postage of the order will be added to the price of item. A refund will not be giving on any made to order items unless there is a fault with the item.
Postage for ready made items
We offer free postage for our ready made items.
Postage for made to order items
Postage costs will be calculated and added at time of purchase.